Refund & Cancellation Policy

1. Cancellation Policy

1.1. Subscription Cancellation: Users may cancel their subscription or access tier at any time through their account dashboard or by contacting Nivi Cyber Solutions support.

1.2. Effect of Cancellation: Upon cancellation, access to paid services will continue until the end of the current billing cycle or prepaid period. No further charges will be applied after cancellation.

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2. Refund Policy

2.1. Nature of Services: Nivi Cyber Solutions provides digital cybersecurity services, including OSINT intelligence tools and platform-based access. Due to the instant activation of services, secure infrastructure, and digital nature of offerings, all purchases are considered final.

2.2. No Refund Policy: We do not offer refunds, credits, or prorated adjustments for partially used subscriptions, unused credits or wallet balances, or account suspension/termination due to violation of Terms.

2.3. Exceptions

Refunds will only be considered under the following limited conditions:

• Duplicate Payment: If a user is charged multiple times for the same transaction due to a payment gateway error.
• Service Non-Activation: If access, credits, or services were not delivered due to a verified technical issue on our end within 7 business days of payment.

2.4. Refund Request Process

To request a refund under the above exceptions, users must:

• Contact support within 48 hours of the transaction.
• Provide valid proof of payment.
• Submit a clear explanation of the issue.

Approved refunds will be processed to the original payment method within 7–10 business days.

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3. Disputes

Users agree to contact Nivi Cyber Solutions support to resolve any billing concerns before initiating chargebacks or disputes with banks or payment providers.

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